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Mary Ann Sin

Adhésion le 19 oct. 2023

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Dernière activité le 10 avr. 2024

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Dernière activité effectuée par Mary Ann Sin

Mary Ann Sin a ajouté un commentaire,

CommentaireManaging Talk

Is it possible to have a trigger or some type of tagging added once the transcript is available to capture and report keywords?

Afficher le commentaire · Publication le 01 mars 2024 · Mary Ann Sin

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Mary Ann Sin a ajouté un commentaire,

CommentaireUsing legacy AI agent functionality

If I select No to answer 'was this helpful' the below prompt appears. Where can I edit this since there is nothing to choose from currently?

I'm sorry, I didn't quite catch that. Could you please rephrase your question or select one of these options?

Afficher le commentaire · Publication le 18 janv. 2024 · Mary Ann Sin

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Mary Ann Sin a ajouté un commentaire,

Commentaire de la communautéZendesk AI EAP - Generative AI

I came here to ask the same question as Michael Yuen. This will help, especially when our leads are reviewing the interaction for quality assurance, to know if it was the tool or if the agent wrote the communication. 

Afficher le commentaire · Publication le 18 janv. 2024 · Mary Ann Sin

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Mary Ann Sin a ajouté un commentaire,

CommentaireUsing legacy AI agent functionality

What is a good way to measure how well this feature is performing? We are seeing a bit of drop off in chat tickets, but hesitant to consider this a win due to deflection. Any suggestion from the community would be fabulous. TIA!

Afficher le commentaire · Publication le 17 janv. 2024 · Mary Ann Sin

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Mary Ann Sin a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

We've signed up for Gen AI for talk, which summarizes calls. Less than a week in, however, I did see a summary that provided the below image. This could potentially help.

Afficher le commentaire · Publication le 16 janv. 2024 · Mary Ann Sin

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Commentaire de la communauté Feedback - Ticketing system (Support)

Q1 2024 is here and looking forward to focus mode for omni! Would appreciate being part of any beta testing, if it's available. 

Afficher le commentaire · Publication le 12 janv. 2024 · Mary Ann Sin

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Mary Ann Sin a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

This was a very useful feature Five9 had. Would encourage the team to get this basic functionality on the roadmap.

Afficher le commentaire · Publication le 30 oct. 2023 · Mary Ann Sin

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