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Abdelhameed Khaled

Adhésion le 28 mai 2023

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Dernière activité le 26 déc. 2024

Experience Management

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Dernière activité effectuée par Abdelhameed Khaled

Abdelhameed Khaled a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Samir Shah any expected dates for that ? as it's really basic feature 

and is there any workaround for that at the moment ?

 


 

Afficher le commentaire · Publication le 18 déc. 2024 · Abdelhameed Khaled

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Abdelhameed Khaled a créé une publication,

Publication Q&A - Reporting and analytics

I am trying to create a Report to be able to detect for how long the customer didn't respond after agent's response for open and pending tickets 

Publication le 08 sept. 2024 · Abdelhameed Khaled

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Abdelhameed Khaled a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk SDKs

Thanks Carole Larsen 

Afficher le commentaire · Publication le 08 sept. 2024 · Abdelhameed Khaled

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Abdelhameed Khaled a ajouté un commentaire,

CommentaireChat best practices and recipes

I cannot find these :

Run trigger: When a visitor has loaded the chat widget

   Check conditions: Check all of the following conditions
   Visitor country code | Equals | FR

in messaging triggers ?!

Afficher le commentaire · Publication le 07 août 2024 · Abdelhameed Khaled

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Abdelhameed Khaled a créé une publication,

Publication Developer - Zendesk SDKs

Is it possible to identify user country location automatically when they interact with web widget or mobile
SDK ?

Another thing how make Web Widget identify the customer if he exists on our system without the need to fill in for example the name and phone number each time so that if he exists he identify the user name location and any other saved data on his profile for example ?

Publication le 06 août 2024 · Abdelhameed Khaled

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Abdelhameed Khaled a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

Thank you Dainne Kiara Lucena-Laxamana however I need to somehow get the commenter id and comment Id from the comment inside Zendesk is that possible ? and how ?

 

Afficher le commentaire · Publication le 04 août 2024 · Abdelhameed Khaled

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Abdelhameed Khaled a créé une publication,

Publication Q&A - Tickets and email

I want to know how to get the meta data of Facebook comment when it create a ticket 
I want to know the comment ID / comment ID how to get these Info inside Zendesk ?

Publication le 30 juil. 2024 · Abdelhameed Khaled

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Abdelhameed Khaled a ajouté un commentaire,

CommentaireHow to manage social messaging channels

This is huge limitation

 

Afficher le commentaire · Publication le 29 juil. 2024 · Abdelhameed Khaled

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Abdelhameed Khaled a ajouté un commentaire,

Commentaire de la communauté Q&A - Chat, messaging, and widgets

Destiny Thank you for your response .
By that I have 2 more questions if you can help me with :

1-How to override this limitations and does SunCO can override it ?
2-I have an idea which is as you said that bot detects browser language so can I send an API request to the browser to change the language meaning by choosing from i.e. 2 languages then if he choosed English I fire a request to change browser language which means chaning bot language . is that applicable ?

Afficher le commentaire · Publication le 25 juin 2024 · Abdelhameed Khaled

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Abdelhameed Khaled a créé une publication,

Publication Q&A - Reporting and analytics

I want to measure Average handling time for agents . I mean by AHT here the first update agent did after he was assigned the ticket . how can we do that 

I tried to do it by using Latest Function but it sometime count ticket assignment as the first update which is wrong 

Publication le 25 juin 2024 · Abdelhameed Khaled

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