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Karan Gupta

Adhésion le 24 sept. 2023

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Dernière activité le 02 oct. 2023

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Dernière activité effectuée par Karan Gupta

Karan Gupta a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Hey Team, do we have any updates on this feature? 

Afficher le commentaire · Publication le 02 oct. 2023 · Karan Gupta

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Karan Gupta a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk APIs

Tipene Hughes Is there a solution for this available? I have the exact same use case where I want to update a ticket while the conversation is going on and there is a high volume of tickets in our use case as well.

Afficher le commentaire · Publication le 02 oct. 2023 · Karan Gupta

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Karan Gupta a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

I want to perform an automatic response action whenever the end-user sends a message on chat and I am trying to do it via webhook trigger of "Ticket is Updated" but this webhook gets triggered atleast 5 minutes after the end-user's message. How do I perform an automatic response action immediately. Has anyone found the solution for this? 

Afficher le commentaire · Publication le 24 sept. 2023 · Karan Gupta

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