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Emilie Schutyser

Adhésion le 01 juin 2023

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Dernière activité le 15 juin 2023

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Emilie Schutyser a ajouté un commentaire,

Commentaire[ARCHIVE] Documentation

Hello,

Coming back to the questions asked on May 14 and June 5 2021, is there in the meantime a way to alter the text or the behavior of the button  "yes, close my request" at the end of the article displayed in the email?

We have a lot of confusion with our clients, that close their tickets with these buttons without meaning to. They then create new tickets when not receiving response on their first created (and mistakenly closed) ticket, being frustrated about the extended waiting time and lack of responsitivity from our customer care teams.

Is there a solution for this?

Thanks!

Afficher le commentaire · Publication le 15 juin 2023 · Emilie Schutyser

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