Julian Schrader

Hello,

I have been testing the App for our team for some time now. When I tried to set up some automation connected to the tags added by the App, some questions rose to me.
When the agent is set as unavailable, the tag was only added to tickets that were created by him. What I would have thought, is that the tag is added to tickets that are assigned to him. Is this just a misunderstanding by me?
We tried to create a "vacation" solution, where the ticket is assigned to the agent and if he is out of Office it will go to another agent or back to the group.