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Danial Ishak

Adhésion le 03 avr. 2024

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Dernière activité le 16 janv. 2025

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Danial Ishak a ajouté un commentaire,

CommentaireBusiness rules

Hi,

 

Is there a way to update a tag only in one place, so that any open tickets with the tag will also be changed?

Afficher le commentaire · Publication le 16 janv. 2025 · Danial Ishak

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Danial Ishak a ajouté un commentaire,

CommentaireTicket basics

Hi,

If I rename an existing custom ticket status (for example, changing the status from 'A' to 'B'), will this update all the tickets that currently have the status 'A'?

I am concerned that the change might not be reflected in the reports. Could you please confirm how this works?

Afficher le commentaire · Modification le 12 déc. 2024 · Danial Ishak

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Danial Ishak a créé une publication,

Publication Q&A - Help center and community

Hi All,

 

Is there a way to filter the options in our dropdown menu? Currently, users have to scroll through a long list to find the option they need, which is not very efficient.

 

Any suggestions or solutions would be appreciated.

 

Publication le 20 août 2024 · Danial Ishak

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Danial Ishak a ajouté un commentaire,

CommentaireTicket management

Hi,

 

We tried to merge a pending ticket with a closed one but got this alert. Is it possible to merge the pending ticket with a solved ticket?

 

Afficher le commentaire · Publication le 09 juil. 2024 · Danial Ishak

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Danial Ishak a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

+1

 

Need it because the Customer Service Connector by TikTok Shop is only available in the US.

Afficher le commentaire · Publication le 03 avr. 2024 · Danial Ishak

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