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Kin

Adhésion le 14 déc. 2023

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Dernière activité le 06 juil. 2024

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Kin a ajouté un commentaire,

CommentaireZendesk messaging
Hi Christina,
 
Would it be okay with you if you can kindly ask them to do a quick clear cache & cookies of their web browsers, then see if this will happen once more?
If so, kindly raise a ticket with us for further assistance.
 
Thanks

Afficher le commentaire · Publication le 06 juil. 2024 · Kin

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Kin a ajouté un commentaire,

CommentaireSetting up Agent Workspace
Hi Tracy,
 
We have a documented article here about your question.
How can I change the status of my agents?

Afficher le commentaire · Publication le 06 juil. 2024 · Kin

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CommentaireGeneral questions and issues about tickets

Afficher le commentaire · Publication le 06 juil. 2024 · Kin

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CommentaireBusiness rules
Hi Estefania,
 
You should be able to see it at the left side of the ticket's point of view.
 

Afficher le commentaire · Publication le 03 juil. 2024 · Kin

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Commentaire de la communauté Q&A - Account and billing
Hi Lynne,
 
May I ask if you can kindly raise a ticket for your request please?
 
Our guide for that is here, just in case.
 
https://support.zendesk.com/agent/users/1266371039310/requested_tickets
 
Thanks so much.

Afficher le commentaire · Publication le 28 juin 2024 · Kin

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CommentaireData exports or data uploads
Hello Abi R,
 
I hope you're having a wonderful day! Could you please help us by submitting a support ticket so we can provide you with further assistance regarding your concern?
To make the process easier for you, you can refer to this helpful guide: Contacting Zendesk Customer Support

Afficher le commentaire · Publication le 25 juin 2024 · Kin

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CommentaireBusiness rules
Hi Tami,
 
I hope you're having a great day! I wanted to share some helpful information with you. When it comes to capturing multiple phrases with the string conditions, each text string should have its own condition assigned to it. For example, if you have a condition for "yummy pie," you should also create a separate condition for "pie" if you want to trigger actions for both the full string or the individual word under Meet ANY of the following conditions.
 
You may refer to our documentation or article here, https://support.zendesk.com/hc/en-us/articles/4408823778458-How-does-the-Comment-text-condition-work-in-business-rules

Afficher le commentaire · Publication le 24 juin 2024 · Kin

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CommentaireWeb Widget documentation

Hi Danielle,

To answer your question, yes this is possible for Growth plans.
If I may direct you to our article here, regarding your concern.  
Please note that by using this method, since you are using Messaging this will just open the widget on a new page and not a direct link.
 

Afficher le commentaire · Modification le 07 juin 2024 · Kin

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