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Kin
Adhésion le 14 déc. 2023
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Dernière activité le 06 juil. 2024
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Dernière activité effectuée par Kin
Kin a ajouté un commentaire,
Would it be okay with you if you can kindly ask them to do a quick clear cache & cookies of their web browsers, then see if this will happen once more?
If so, kindly raise a ticket with us for further assistance.
Thanks
Afficher le commentaire · Publication le 06 juil. 2024 · Kin
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Kin a ajouté un commentaire,
We have a documented article here about your question.
How can I change the status of my agents?
Afficher le commentaire · Publication le 06 juil. 2024 · Kin
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Kin a ajouté un commentaire,
That is correct, it is here on this article. https://support.zendesk.com/hc/en-us/articles/4408832500506-Understanding-and-activating-live-conversation-translation
Afficher le commentaire · Publication le 06 juil. 2024 · Kin
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Kin a ajouté un commentaire,
You should be able to see it at the left side of the ticket's point of view.
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Afficher le commentaire · Publication le 03 juil. 2024 · Kin
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Kin a ajouté un commentaire,
May I ask if you can kindly raise a ticket for your request please?
Our guide for that is here, just in case.
https://support.zendesk.com/agent/users/1266371039310/requested_tickets
Thanks so much.
Afficher le commentaire · Publication le 28 juin 2024 · Kin
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Kin a ajouté un commentaire,
I hope you're having a wonderful day! Could you please help us by submitting a support ticket so we can provide you with further assistance regarding your concern?
To make the process easier for you, you can refer to this helpful guide: Contacting Zendesk Customer Support
Afficher le commentaire · Publication le 25 juin 2024 · Kin
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Kin a ajouté un commentaire,
I hope you're having a great day! I wanted to share some helpful information with you. When it comes to capturing multiple phrases with the string conditions, each text string should have its own condition assigned to it. For example, if you have a condition for "yummy pie," you should also create a separate condition for "pie" if you want to trigger actions for both the full string or the individual word under Meet ANY of the following conditions.
You may refer to our documentation or article here, https://support.zendesk.com/hc/en-us/articles/4408823778458-How-does-the-Comment-text-condition-work-in-business-rules
Afficher le commentaire · Publication le 24 juin 2024 · Kin
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Kin a ajouté un commentaire,
Hi Danielle,
To answer your question, yes this is possible for Growth plans.
If I may direct you to our article here, regarding your concern.
Please note that by using this method, since you are using Messaging this will just open the widget on a new page and not a direct link.
Afficher le commentaire · Modification le 07 juin 2024 · Kin
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