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Estefania Millan

Adhésion le 20 mars 2024

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Dernière activité le 26 nov. 2024

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Dernière activité effectuée par Estefania Millan

Estefania Millan a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

Ticket can be closed, as it's not a support request but rather sharing with the community what worked for me.

Afficher le commentaire · Publication le 26 sept. 2024 · Estefania Millan

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Estefania Millan a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

I struggled with this for a long time, and the API call always required me to get help from engineering. I found this on the Marketplace and was able to get the information I needed: https://www.zendesk.com/marketplace/apps/support/707573/macro-search

It doesn't allow filters, but I processed it in Google Sheets using VLOOKUP vs. the copied list of filtered macros.

Afficher le commentaire · Publication le 25 sept. 2024 · Estefania Millan

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Estefania Millan a ajouté un commentaire,

Commentaire de la communauté Q&A - Objects, workspaces, and rules

People have been asking for a built-in feature to download macros since 2017 and Zendesk hasn't done anything about it. Sad!

Afficher le commentaire · Publication le 29 août 2024 · Estefania Millan

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Estefania Millan a ajouté un commentaire,

CommentaireSetting up your email channel

Hi Max McCal ! That worked. Is there any way to send an automatic reply to people who send to wildcard emails so they know they mistyped and we won't be responding?

Afficher le commentaire · Publication le 13 juil. 2024 · Estefania Millan

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Estefania Millan a ajouté un commentaire,

CommentaireSetting up your email channel

Hi Zendesk team!

I'm finding that people can write to any random email followed by @mysubdomain.zendesk.com and we'll still get a ticket created, even if said random email is not listed as a support address. Is there any way from stopping this behavior?

Afficher le commentaire · Publication le 12 juil. 2024 · Estefania Millan

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Estefania Millan a ajouté un commentaire,

CommentaireBusiness rules

Does anyone know where can I see all of the tags a single ticket has?

Afficher le commentaire · Publication le 03 juil. 2024 · Estefania Millan

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Estefania Millan a créé une publication,

Publication Q&A - Reporting and analytics

Is there any metric we can use on Explore to count tickets that have been updated by agents, but NOT closed?

We have a team who is responsible for categorizing tickets and sending to the right teams and need to check how many tickets they've updated within a week.

Main issue would be how to count how many tickets and individual has updated, since they're only filling in fields and they don't show as assignees.

Publication le 20 mars 2024 · Estefania Millan

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