Thais Souza da Silva

Sally Anne Dishong Thanks for answering. These are real answers from the bot, with “company” and “example” in the middle of the suggested links. And it is answering in the correct language to the users, this is not a problem. Here you can see another example:

 

We are experiencing something weird with our bot. They are recommending our articles correctly in most cases, but sometimes, it recommends things like this:

When we click the link, it doesn't send us to our FAQ, but to some other site from a different company.  Also, important to mention that we do have articles about the subjects in the messages. Do you know how to fix it? 
 

Anton Maslov Thank you so much for this! It will solve a lot of problems we are having. To make it perfect for our needs, however,  is there a way to add the transcript of the conversation the person had with the bot as a internal note? I imagine it would be something in this part, but I'm not sure what would be:

"comment": {
      "body": "{{tf.22638143652759}}",
      "public": true
  }

Hi! I have a problem… I'm thinking of using the chatbot, without the messaging part. In this case, all the answers we create will suggest an article from our FAQ or will request for the user information so we can answer by email, and only by email, never live chat. However in my tests, I noticed that the only way to submit a ticket as SOLVED is if the agent is online (as it comes from the channel Messaging, I imagine). Is there a way to change that?