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Sean

Adhésion le 13 sept. 2023

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Dernière activité le 20 nov. 2023

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Sean a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Hello Zendesk team, any update to this? It is causing us major complaints both internally and externally on how there is no "go back a step" or "start again" button. Our company has created a chat flow that might require stepping back many times. Please update this feature!

Afficher le commentaire · Publication le 20 nov. 2023 · Sean

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Commentaire de la communauté Feedback - Chat and Messaging (Chat)

This is great, thank you so much for putting our feedback into action Shawna. Wish you guys a fine day.

Afficher le commentaire · Publication le 13 nov. 2023 · Sean

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Sean a ajouté un commentaire,

CommentaireAccounts and billing

Has this issue been resolved? As others have said, not every agent needs this feature, but some would benefit quite a bit from it. 

Could you guys please check what is the status of this issue so far? 

Afficher le commentaire · Publication le 13 nov. 2023 · Sean

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Sean a ajouté un commentaire,

CommentaireZendesk messaging

One question. If you want to apply to all URLs containing certain address with variable values after a certain point, which option should i slect?

 

For example, the addresses are,
www.abc.com/abc/(address changes here for different products)

i.e.
www.abc.com/abc/aaaa7
www.abc.com/abc/bbbb6
www.abc.com/abc/cccc9

 

How do I make it so that any address that contains exactly "www.abc.com/abc/" to show a particular proactive message? I'm trying to implement a different message for different pages. These proactive messages are bringing a good load of traffic into our bot, so we are customizing to page-level.

 

Thank you in advance.

Afficher le commentaire · Publication le 06 nov. 2023 · Sean

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Sean a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Hi Shawna, If you can't see the Bot Persona in settings as shown below, what should we do?
(if i'm in the wrong page, please let me know..)

Afficher le commentaire · Publication le 01 nov. 2023 · Sean

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Sean a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Zendesk, please update this feature. Current icon is absolutely unacceptable. It looks like someone was supposed to design the default icon, decided to quit the job and left a box with two dots in it.

Afficher le commentaire · Publication le 13 sept. 2023 · Sean

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Sean a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Zendesk, PLEASE change this. It seems like this issue has been raised since long time ago. It wouldn't take too much of developer's time to update this feature. The current icon looks absolutely soul-less and has no meaning to it. From a brand and marketing perspective, this is one big reason not to use this service. This is the first icon that every customer encounters when they face the web widget. 

Afficher le commentaire · Publication le 13 sept. 2023 · Sean

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