Sergiu Birca
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Dernière activité effectuée par Sergiu Birca-
Sergiu Birca a ajouté un commentaire,
Hi Sylvia, https://support.zendesk.com/hc/en-us/articles/360024067294-Explore-recipe-Top-problem-tickets-by-unsolved-incidents Hope it helps. Kind Regards,Sergiu Birca
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Sergiu Birca a ajouté un commentaire,
Hi Filiph, when departments 1,2 and 3 is offline the chat is still working and online on Site1, only the pre-chat form is not visible. Im guessing its because there is still agents avalable in depa...
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Sergiu Birca a ajouté un commentaire,
Hi Ifeanyi, There isn't a functionality that would allow you identify this state. The system will add the new customers to the queue and will allocate the first chat from the queue to the first age...
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Sergiu Birca a ajouté un commentaire,
Hi @James, a couple of reasons for this: - The department is disabled (make sure it is enabled); - The department name is Case sensitive. Make sure you use the exact name. Hope it helps.
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Sergiu Birca a ajouté un commentaire,
Hi Nathan, yep, that is the solution (I should probably consider this use case as well (the department switching to offline for customers that are already engaged)). Depending on the implementati...
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Sergiu Birca a ajouté un commentaire,
Hi Rameez, Lets take this offline. I will send you an email.
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Sergiu Birca a créé un article,
Comment activer ou désactiver certains composants du Web Widget sur différentes pages de mon site ?
Exonération : cet article est fourni à titre informatif uniquement. Zendesk ne fournit pas l’assistance pour le code et ne le garantit pas. Si vous rencontrez des problèmes, publiez-en la descript...
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Sergiu Birca a ajouté un commentaire,
Hi Jeremy, ok, so this is what I suggest: =1= We will not use the triggers to set the department (it will be done via the script only); =2= We can not "disable" a trigger. We can only ensure that d...
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Sergiu Birca a ajouté un commentaire,
Hi Jeremy, You can not identify the status of the department via triggers. It can only be done via a script that uses the $zopim.livechat.departments.getDepartment endpoint. Can you pls explain ...
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Sergiu Birca a ajouté un commentaire,
Hey Charles, If you offer the chat service via the Zendesk Web Widget (second script), then you don't have to do anything (no need to modify the script). If the Contact Form option is enabled in th...