Shawna James

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Timestamp for Dataset Refreshes

Hello Amsi, thank you for taking the time to provide us with your feedback. I want to point you in the direction of our product feedback template. This template has been designed by community membe...

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• Shawna James
• Création 9 décembre 2023 16:19
• 0 vote

1. Zendesk updates
2. Announcements
3. Upcoming and latest help center article editor UI enhancements

Hey Dan, thank you so much for taking the time to provide us with your feedback here. I wanted to point you in the direction of our product feedback forum for Guide where we collect product feedbac...

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• Shawna James
• Création 9 décembre 2023 16:16
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Placeholder for requester secondary emails

Hey all, thank you for taking the time to provide us with your feedback. I want to confirm this feedback has been logged for our PM team to review. For others who may be interested in this feature ...

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• Shawna James
• Création 9 décembre 2023 16:14
• 0 vote

1. Talk
2. ...
3. Managing Talk
4. Routing incoming calls with IVR

Hey there, thank you so much for taking the time to provide us with your feedback here. I wanted to point you in the direction of our product feedback forum for Talk where we collect product feedba...

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• Shawna James
• Création 9 décembre 2023 16:02
• 0 vote

1. Communauté
2. Feedback - Admin Center
3. Note-field in APPs

Hey Miroslav, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add yo...

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• Shawna James
• Création 9 décembre 2023 15:32
• 0 vote

1. Communauté
2. Announcements & Events
3. Early Access Program: Configuring the conversation flow and composer location in tickets

Hello everyone. Thank you for your continued feedback in this space. I want to echo Pablo's sentiments and say that as of now that what has been shared is the current update on this feature area. O...

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• Shawna James
• Création 8 décembre 2023 13:37
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Hello everyone and thank you for your follow up on this post. Waiting on feature releases that get pushed out is understandably a frustrating experience.  I have raised all of this feedback to prod...

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• Shawna James
• Création 7 décembre 2023 18:15
• 1 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Hey Tom, I appreciate and understand your frustration. We acknowledge that this feature is both heavily requested and has been significantly delayed, there is no doubt about that. While internally ...

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• Shawna James
• Création 6 décembre 2023 15:38
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Option to delay publication when using "Replace media"

Thank you Kimber!

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• Shawna James
• Création 4 décembre 2023 15:14
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Please revert the change to the email thread order - Follow on

Hi Jorden, thank you for your feedback here. I wanted to point you in the direction of an older thread on this subject with updates from our PM team. Hopefully this helps clarify your request, than...

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• Shawna James
• Création 4 décembre 2023 01:16
• 0 vote