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Guru
Adhésion le 12 juil. 2023
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Dernière activité le 12 juil. 2023
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Dernière activité effectuée par Guru
Guru a créé une publication,
Publication Feedback - Voice (Talk)
Hi,
I see that Zendesk provides the Live Dashboard which allows the supervisor to listen to agent calls and even barge-in when required. Do you provide similar audio listen-in / live streaming facility to 3rd party vendors as well? We would use these live streams to provide live agent assist support to the customer's agents.
We have a few mutual customers who would like to go forward with such an integration. Your inputs will help us in that motion.
Thanks
Publication le 12 juil. 2023 · Guru
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