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Dan McNamara
Adhésion le 07 mai 2024
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Dernière activité le 07 mai 2024
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Dernière activité effectuée par Dan McNamara
Dan McNamara a ajouté un commentaire,
We are also interested in this feature. Different use case.
Our employee on-boarding tickets are created via email as part of an approval process running in MS Power Automate.
The email sender is a service account, so the service account ends up as the requester and the submitter of the on-board request is a Cc. We would like to automate changing Zendesk ticket requester to be the on-board request submitter so they can see status of all their requests. Currently this is a manual process with the agent handling the change.
Afficher le commentaire · Publication le 07 mai 2024 · Dan McNamara
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