Soumitra Joshi

Dwight Bussman - The page that you have shared does not open. The link seems to be broken. I did check the integration logs and it looks like it was unable to run multiple updates post ~15 records. This update is through a CRM that we use which runs an update on Salesforce forcing the account update integration sync on Zendesk. 

Would appreciate if you can share the batch update method to update accounts

Accounts to Organisation Sync Question - 

When testing the sync, did you make updates to the Salesforce fields that are mapped to Zendesk? Sync is only triggered when a mapped field is updated.

Is there a limit to how many records can be updated at the same time? I ran into an issue when updating 217 account records at the same time gave an error and it updated only a few. Is there a count limit when making these updates?