Recherches récentes
Pas de recherche récente

Imola Szabó
Adhésion le 24 juil. 2023
·
Dernière activité le 25 sept. 2023
Suivis
0
Abonnés
0
Activité totale
9
vote
1
Abonnements
4
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Imola Szabó
Imola Szabó a ajouté un commentaire,
Hey Community!
I need to set up a new ticket type: "Change". Team members should be able to select ticket type "Change" from the drop-down, on top of the pre-built question, incident, problem and task.
Is it supported/doable somehow or could you suggest me a workaround?
Thanks in advance.
Afficher le commentaire · Publication le 25 sept. 2023 · Imola Szabó
0
Abonnés
0
Votes
0
Commentaire
Imola Szabó a ajouté un commentaire,
Hello there,
we are setting up our brand new help centers with 2 brands, but only would like to have one of them restricted. So help center1 would be accessible externally, anonymously even. While help center2 would be restricted to signed in users, which we would probably do by SSO. I imagine if we only communicate the restricted help center URL to the relevant users only, this would not be an issue. Could you please point me to the relevant knowledge? What would be the best solution for this case?
Many thanks in advance.
Afficher le commentaire · Publication le 13 sept. 2023 · Imola Szabó
0
Abonnés
0
Votes
0
Commentaire
Imola Szabó a ajouté un commentaire,
Hey Goated,
I had the same thing, but it's very easy to resolve. Double check the part above:
Setting up a hosted SSL
Afficher le commentaire · Publication le 12 sept. 2023 · Imola Szabó
0
Abonnés
0
Votes
0
Commentaire
Imola Szabó a ajouté un commentaire,
Hi Community!
Is it supported to host map 2 URLs for a help center?
In our case it would make sense to redirect mycompany.zendesk.com to both:
- support.my-company.com
- support.mycompany.com
I would appreciate any insight.
Thanks!
Afficher le commentaire · Publication le 08 sept. 2023 · Imola Szabó
0
Abonnés
0
Votes
0
Commentaire