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Nitzan Halperin

Adhésion le 30 sept. 2024

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Dernière activité le 15 oct. 2024

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Dernière activité effectuée par Nitzan Halperin

Nitzan Halperin a ajouté un commentaire,

CommentaireManaging your email

Hi Zendsek Support,

We recently activated our help center, which caused all of our existing end-users to become unverified. This includes not only new users, but users who have been sending us tickets for years. 

Our help center limits ticket submission to logged in users, but the login is based on JWT sso. We do not require users to set up a password (since their login is done through our website). We do not want them to create a separate login credentials. 

How can we bulk verify all of them? Or to disable this option for good? This is causing a lot of confusion for them, and frankly, also for us (its was unclear that verification would be a “side effect” of the help center activation)

Afficher le commentaire · Publication le 15 oct. 2024 · Nitzan Halperin

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Nitzan Halperin a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Hi! 
What is the recommended best practice to manage links in the Knowledge Base? We recently migrated our knowledge base to ZD, and we would like to list all links within articles so we can make sure no links to the previous platform remain active/visible. We do not need information on links within support tickets. 

Afficher le commentaire · Publication le 30 sept. 2024 · Nitzan Halperin

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