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Simon Blum

Adhésion le 07 sept. 2023

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Dernière activité le 30 nov. 2023

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Simon Blum a ajouté un commentaire,

CommentaireDeveloper updates

Additionally, is the response from the API the live status or should we expect some delay in the response?

Thanks

Afficher le commentaire · Publication le 30 nov. 2023 · Simon Blum

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Simon Blum a ajouté un commentaire,

CommentaireDeveloper updates

Greg Katechis that's ok then, the expected behaviour wasn't clear to me in the docs

 

Afficher le commentaire · Publication le 30 nov. 2023 · Simon Blum

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Simon Blum a ajouté un commentaire,

CommentaireDeveloper updates

hi, 

I'm getting a no content in response to GET https://status.zendesk.com/api/incidents/active - is this abnormal?

 

Thanks

 

Afficher le commentaire · Publication le 29 nov. 2023 · Simon Blum

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Simon Blum a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)

Marios Ant our issue was we wrote a middleware to intercept the url, parsing & validating it, and then passing it on to our main app. We weren't passing the app_guid & token. passing on these parameters fixed the issue  

Afficher le commentaire · Publication le 17 nov. 2023 · Simon Blum

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Simon Blum a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)

Thanks, this is what we've done now

 

Afficher le commentaire · Publication le 31 oct. 2023 · Simon Blum

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Simon Blum a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)

Hi, I'm having the same issue. The documentation provided doesn't give any advice on how to fix it. I have a zcli.apps.config.json file with an app_id in it, i'm still having this issue. 

 

Thanks very much

Afficher le commentaire · Publication le 31 oct. 2023 · Simon Blum

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Simon Blum a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)

Hi, I posted this 2 weeks ago now, can you help me with an answer please? thanks 

 

Afficher le commentaire · Publication le 27 sept. 2023 · Simon Blum

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Simon Blum a ajouté un commentaire,

CommentaireSecurity and user access in Zendesk Support

Thanks for the reply Noly Maron Unson 

Afficher le commentaire · Publication le 13 sept. 2023 · Simon Blum

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Simon Blum a créé une publication,

Publication Developer - Zendesk Apps Framework (ZAF)

Our agents are logging into Zendesk using SSO. We want to create a server-side app running in our own account and use the token generated when agents log in to Zendesk for authentication so they can access the server-side app. How can we allow the server-side app to access the token generated for the parent Zendesk application? 

Thanks, Simon 

Publication le 13 sept. 2023 · Simon Blum

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Simon Blum a ajouté un commentaire,

CommentaireSecurity and user access in Zendesk Support

Hi, 

When in the workflow does automatic redaction take place? ie will webhooks / events with ticket data contain unredacted information? Thanks

Simon 

Afficher le commentaire · Publication le 07 sept. 2023 · Simon Blum

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