Recherches récentes
Pas de recherche récente

Jim Keller
Adhésion le 11 sept. 2023
·
Dernière activité le 10 janv. 2024
Suivis
0
Abonnés
0
Activité totale
10
Votes
7
Abonnement
1
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Jim Keller
Jim Keller a ajouté un commentaire,
I too am wondering why there is no video showing the new Agent Home interface, what it looks like, how it works, so we can be better informed before we activate something in production.
This is not a good business model to make changes like this live in production without the ability to see what it looks like first. 'Testing' it in production is not feasible for most of us.
Thank you.
Afficher le commentaire · Publication le 10 janv. 2024 · Jim Keller
0
Abonnés
5
Votes
0
Commentaire
Jim Keller a ajouté un commentaire,
I have seen this asked several times in the comments, but I have not seen an answer yet from Zendesk on this.
With the simplified email threading, is there a way to show the history of the ticket, whether just public comments (for customers), or all comments (for agents/admins) in reverse order so latest comment is at the top of the email and the flow is in reverse order, newest to oldest?
Our agents and customers shouldn't have to scroll to the end of the email to see the latest updates.
There are work arounds, but they are not ideal, like having the latest comment first, and then the history, but for customers it can be confusing as they see the latest update, and then they're seeing the beginning of the ticket and have to scroll down to get to the end of the email to get the updates in reverse order.
Thank you!
Afficher le commentaire · Publication le 11 sept. 2023 · Jim Keller
0
Abonnés
1
vote
0
Commentaire