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Efrat Barak Zadok

Adhésion le 22 oct. 2023

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Dernière activité le 24 févr. 2025

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Dernière activité effectuée par Efrat Barak Zadok

Efrat Barak Zadok a ajouté un commentaire,

CommentaireCreating dashboards

Hi Walter Bellante, in the legacy dashboard builder I could share a specific tab and basically copy it to another dashboard. I dont see this possiblity in the builder. What is the workaround for it other than building the same tab (with all its reports and filters) all over again?

Afficher le commentaire · Publication le 24 févr. 2025 · Efrat Barak Zadok

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Efrat Barak Zadok a ajouté un commentaire,

Commentaire de la communauté Q&A - Users, groups, and organizations

Dane any update on this?
We need this option too

Afficher le commentaire · Publication le 24 févr. 2025 · Efrat Barak Zadok

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Efrat Barak Zadok a ajouté un commentaire,

CommentairePublishing and sharing dashboards

I am trying to create dashboard restriction but I see that the dataset for Knowledge Capture is not showing in the drop down options. 

In my use case - I have one tab in the agent dashboard related to all the Knowledge Article he wrote/added - and I need to be able to restrict according to Article Author Name

Afficher le commentaire · Publication le 23 févr. 2025 · Efrat Barak Zadok

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Efrat Barak Zadok a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

 Orsolya Forster and  Jake Bantz
We need article label in our reporting as distinguish by labels certain types of articles and we need a way to measure how many article with certain type were created. 

Afficher le commentaire · Publication le 13 févr. 2025 · Efrat Barak Zadok

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Efrat Barak Zadok a ajouté un commentaire,

CommentaireTicket management

Any idea why manual adding tags to a closed ticket but when we try to update and tags via api to the same ticket it does not work?

Afficher le commentaire · Modification le 11 févr. 2025 · Efrat Barak Zadok

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Efrat Barak Zadok a ajouté un commentaire,

CommentairePublishing and sharing dashboards

Is there a way to duplicate filtered view to different tabs? Instead of manually creating them again and again for every tab?

Afficher le commentaire · Publication le 30 janv. 2025 · Efrat Barak Zadok

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Efrat Barak Zadok a ajouté un commentaire,

CommentaireZendesk messaging

How can I create a report for session duration? From the time the ticket created/session started till the time the session ended?

Afficher le commentaire · Publication le 26 janv. 2025 · Efrat Barak Zadok

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Efrat Barak Zadok a ajouté un commentaire,

CommentairePublishing and sharing dashboards

Walter Bellante Can you please let me know how I can use in the dashboard restrictions sets I created as a calculated attributes?

For example I created a set which is based on assignee name. 
But when I select the assignee name in the Filter option - I cannot find the set I created in the drop down values options.
I also cannot find my set in the filter option.

I would appreciate your guidance here

Afficher le commentaire · Publication le 09 janv. 2025 · Efrat Barak Zadok

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Efrat Barak Zadok a ajouté un commentaire,

CommentairePublishing and sharing dashboards

Hi Walter Bellante Thanks for your answer.

Our different teams all have the same group - I have distinguish them via a set I created in the calculation →attributes option. 

How can I do the same in the new dashboard?


 

Afficher le commentaire · Publication le 07 janv. 2025 · Efrat Barak Zadok

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Efrat Barak Zadok a ajouté un commentaire,

CommentairePublishing and sharing dashboards

I have 3 team leads and I would like each one to see data of his own team members - how should I define it in the restrictions?
They are not the assignee in the tickets.

Afficher le commentaire · Publication le 01 janv. 2025 · Efrat Barak Zadok

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