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Declan McDonough's Avatar

Declan McDonough

Adhésion le 03 janv. 2024

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Dernière activité le 11 janv. 2024

Zendesk Luminary

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Dernière activité effectuée par Declan McDonough

Declan McDonough a ajouté un commentaire,

CommentaireEnd users and organizations

How can I find out which users have no organisation attached to them. For our use case each customer should always have an organisation. But i can't find a way of checking who doesn't have an org attached without going through each customer individually which will be impossible for us due to the sheer number.

Even a column on the customers page to show which organisation the customer belongs to would help.

Afficher le commentaire · Publication le 11 janv. 2024 · Declan McDonough

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Declan McDonough a ajouté un commentaire,

Commentaire de la communauté Q&A - Apps and integrations

Thanks Brett Bowser

Many thinks for the link. Got it sorted.

Afficher le commentaire · Publication le 09 janv. 2024 · Declan McDonough

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Declan McDonough a ajouté un commentaire,

Commentaire de la communauté Q&A - Apps and integrations

Thanks for your input Chris.

I have been looking for a similar flow for our dev side (Linear) and Zendesk regarding feature requests from customers.

I agree with the way you are approaching this, with one question. How do you put a ticket "On Hold". Is this a custom status that keeps tickets in the "Open" category? 

TIA

Afficher le commentaire · Publication le 03 janv. 2024 · Declan McDonough

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