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Antonya Johnston

Adhésion le 07 nov. 2023

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Dernière activité le 29 déc. 2023

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Antonya Johnston a ajouté un commentaire,

CommentaireCustom data

Are there plans to allow Custom Objects to be available as datasets in Explore? Or extending the relationships so we can pull data from the object via the linked ticket.

Ex. Event custom object has date fields. These date fields do not show on the linked ticket, so they are not available in the Support data sets.

Afficher le commentaire · Modification le 27 déc. 2023 · Antonya Johnston

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Antonya Johnston a ajouté un commentaire,

CommentaireManaging Talk

Is there a way to route calls on one line to different groups based on the Organization. For example, if the Organization's group is set to Group 1, will calls route to Group 1 first?

Afficher le commentaire · Modification le 15 déc. 2023 · Antonya Johnston

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Antonya Johnston a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Yes please! Need this feature!

Afficher le commentaire · Publication le 13 déc. 2023 · Antonya Johnston

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Antonya Johnston a créé une publication,

Publication Developer - Zendesk APIs

I assume the event webhook for User Created could be used for this, but I'm not sure how to go about it. What is the User Created webhook supposed to be used for? Can I use it to automatically set a checkbox (or add a tag) on said user, or is there a better way to do that?

(I'm a beginner with APIs, but I've already successfully been able to update ticket subject lines through triggered webhooks.)

Here's where I'm at:

(where "text-consent-needed" is a checkbox on the profile)

I have a User Created event webhook for account created at this end point: https://subdomain.zendesk.com/api/v2/users/{{user_id}}.json

Subdomain removed by the Zendesk Community Team to avoid private data being shared. 

I think my problem is that I'm using the user event, but I can't figure out how to trigger a webhook without it.

Modification le 02 déc. 2023 · Antonya Johnston

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Antonya Johnston a créé une publication,

Publication Q&A - Tickets and email

I have a custom object called "Site Visit". It has a checkbox field called "Closed".

I created a lookup field for tickets called "Site Visit" that looks up the custom object.

If I have the condition "Closed is unchecked", the results are empty.

 

But with no conditions, I see them without issue.

 

You can see that I have the field checked on one object, and unchecked on the other. So Visit 2 should show. But it doesn't, even if I search for it.

What gives?

Modification le 07 nov. 2023 · Antonya Johnston

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