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Eric Stone

Adhésion le 24 oct. 2024

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Dernière activité le 25 oct. 2024

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Dernière activité effectuée par Eric Stone

Eric Stone a créé une publication,

Publication Feedback - Chat and Messaging (Chat)

Hi,

 

We have been using your product and the messenger speed is horrible.  Users and Operators can't wait 5-10 seconds for each message to display.

Chat is a “real time” experience, or it should be.  Zendesk has the performance of a snail.

Turn up your servers and stop being cheap on latency.

Publication le 25 oct. 2024 · Eric Stone

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Eric Stone a ajouté un commentaire,

CommentaireHelp with Web Widget

I have to agree that the performance of Zendsk has to do with your servers being just too wimpy and slow.

Every interaction with the site, except for ZenDesk itself, is slow.   What I mean by this is your Zchat bot and some parts of the site are super fast, but all customer systems are very, very slow with huge latency.

1.  Your DB tier needs an upgrade.  Speed.  Please.
2.  Your web tier also is sluggish. 

This is a highly UI/UX customer experience killer   Please upgrade your systems.  Now.

Afficher le commentaire · Publication le 24 oct. 2024 · Eric Stone

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