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Howie

Adhésion le 13 oct. 2023

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CommentaireSelf-service best practices and recipes

Hi,
I am setting up using the answer bot for my company and testing to see if it works.
I wrote 4 articles all with different headlines and similar body.  
When testing (I just emailed our info with  a question).  I was expecting the bot to respond correctly with the articles I wrote,  
EX.   We offer flannel sheets and everyone is asking when it will be in.

Here are my subjects
1. When will flannel be available

2. Flannel Sheets available

3. Do you have Flannel Sheets

4. Flannel Sheets

And in the body of the article I have three sentences talking about it and repeating subject alittle.

Do I need to put in TRIGGERS  for the bot to get the correct answers.

I thought all I needed to do was write the article and that would do the trick.
The more articles with different subjects (I am thinking 3 or 4 for each macro I use in zendesk) would do the trick.  
WHat am I missing to get these autoreplies to work correctly.

 

Afficher le commentaire · Publication le 13 oct. 2023 · Howie

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