Nayden Penev

Hi Team,

We need to be able to fully utilize the Admin Center even when working on smaller screens/laptops, however, we noticed a limitation. When we want to add assignees in ‘Capacity rules’ while working on a smaller screen, and we type the name of the person that we would like to add as an assignee, a field with groups to select from appears and completely blocks the type/search box. That way, we are unable to see what we are typing. When we continue to type the name of the agent, we can see that the agent in question is present in some groups, but the window with groups still completely overrides the search box.

We sometimes have to work on smaller screens/laptops, and being able to use all features in the Admin Center is a necessity for us. Once we can access every option and setting, regardless of the size of the screen in front of us, we will have more control and will be certain that we can successfully fulfil our duties in various conditions and scenarios. 

We would like to see the ‘Add assignees’ setting in ‘Capacity rules’ section improved for smaller screens/laptops, so that the pop-up with groups will appear below the search box at all times.

This is definitely an urgent business need on our end as well! 

This is a business demand on our side as well, as we want to be able to embed the messaging web widget as a link, which will activate it. Currently, this is not possible even with the custom launcher, as the widget appears as a button, and what we want to accomplish is to have it with a link.

I am glad to see that the request for different CSAT configurations and styling per brand is on your roadmap! 

In addition to that, we would like to be able to add and connect multiple automations for different scenarios. We’d also like to be able to add and customize additional fields that we choose, and to send specific CSAT surveys based on correspondence topics. Also, we would like to have the ability to ask more than one questions in the feedback.

As soon as these options are available to us, we will be able to personalize the satisfaction surveys that we send, so that we can have a more detailed grasp of our customers’ feedback. That way we can better understand our customers’ needs and find out in what specific areas we can make improvements.

Hi Team,

We use multiple brands in our instance and would like to be able to customize the customer satisfaction survey in email and messaging tickets according to each brand. However, we noticed that we can only customize the satisfaction survey for the whole instance, and not per brand. Right now, we can only link one automation for the satisfaction survey, and we cannot use different text or scale design for different brands.

Once we are able to customize the survey according to brand, we will have more granular control over the way in which the survey is presented to customers. We will be able to add a more personal touch and enhance our customer’s overall experience.

We are not currently affected by the limitations as we are exploring the functionality. We are looking for an opportunity to implement it, but the limitations do not suit our business needs.

We would like to see an option to customize the customer satisfaction survey based on the individual brands we use in our instance, as this would be beneficial for us.