Caitlin

Hey Andrey, 

Would you be able to help with the error I've described above?

Thanks, 

Caitlin

Thanks Andrey, 

I was running into an error with the following, I'm trying to create it so that no signature happens when an SMS gets sent to the end user but that whenever an email is sent the agent signature gets sent out. 

Can you take a look at the following and tell me where I am going wrong? I'd really appreciate it. 

{% if ticket.via == "SMS" %} no signature {% else %} SIGNATURE {% endif %}

{% if ticket.tags contains 'sms_signature' %} no signature {% else %} SIGNATURE {% endif %}

{% else %}

{% if ticket.via == "Mail" %} SIGNATURE {% else %} no signature {% endif %}

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Hi everyone, 

I am looking for a solution that would allow for the agent signature to be changed depending upon which channel the ticket was going out as (ie SMS vs email) on the Support platform. 

I know Zignature's says it can do this but the help article that I found that talked about this didn't discuss how Zignatures would actually do this, can someone from Zignature's or the community help out with this?

Hi Andrey, 

I was wondering if it was possible to change signatures based on whether or not the ticket was being sent out as an SMS as opposed to an email via the support app on Zendesk.