Matt Way

Thanks, will take a look at the above.

For clarity, the use case is that when a ticket is created I need to reply to both the ticket requester and a third party with different macros. The third party e-mail is a variable that will be entered into a custom field in ZD when the ticket is initially created via API.

There would not be an update sent to the custom field e-mail address on every action, only when specific actions/changes were completed on/to the ticket.

I would need responses from the third party e-mail address to be visible in the ticket but not to the requester

I need to send a selected macro to an e-mail address contained in a customer field upon ticket creation or update. From what I have seen this is only possible through use of webhooks with the e-mail address included as a 'cc' rather than a 'to', has anyone found or can anyone suggest a solution that allows the macro to be sent directly to the required e-mail?

If not can anyone share their solution to adding an e-mail address in a custom field to a macro via webhook?

Thanks!

Andrew Kenny did you find a solution to this? I want to send an e-mail to an e-mail address in a custom field and it seems like the only way to do this is through webhooks