Recherches récentes
Pas de recherche récente

Allison Cloyd
Adhésion le 17 nov. 2023
·
Dernière activité le 10 oct. 2024
Suivis
0
Abonnés
0
Activité totale
14
Votes
3
Abonnements
5
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Allison Cloyd
Allison Cloyd a ajouté un commentaire,
Yes please, this would be a huge benefit to us as well.
Afficher le commentaire · Publication le 10 oct. 2024 · Allison Cloyd
0
Abonnés
0
Votes
0
Commentaire
Allison Cloyd a ajouté un commentaire,
Dainne Kiara Lucena-Laxamana is there a way to track pinned articles? We're looking at agent engagement rate and heavily leaning on pinning articles as a method of encouraging agents to use internal knowledge.
Afficher le commentaire · Publication le 09 août 2024 · Allison Cloyd
0
Abonnés
5
Votes
0
Commentaire
Allison Cloyd a ajouté un commentaire,
Are pinned articles counted in the linked articles metric, or only in the % Agent engagement rate?
Afficher le commentaire · Publication le 24 juin 2024 · Allison Cloyd
0
Abonnés
0
Votes
0
Commentaire
Allison Cloyd a ajouté un commentaire,
FYI for anyone else trying to make this work, there's a bug where the list of users articles can be assigned to for review is not properly reflecting the list of users who have edit access.
In Select a team member, type at least two characters to search for an agent, or select an agent from the drop-down list.
You can only assign the article to an agent who has permission to edit the article. If you select an agent who cannot edit the article, you'll see a message indicating that you cannot assign the article to that user.
If you do not see a list of users, your agent role may not have permission to view all users in the account.
In my instance all agents are available to be assigned to review an article (including light agents??). No ETA on a fix.
Afficher le commentaire · Publication le 18 avr. 2024 · Allison Cloyd
0
Abonnés
0
Votes
0
Commentaire
Allison Cloyd a ajouté un commentaire,
Is it possible to set whether comments are public or private by role? IE I want support managers to default to an internal comment while agents default to public comments.
Afficher le commentaire · Publication le 29 mars 2024 · Allison Cloyd
0
Abonnés
1
vote
0
Commentaire
Allison Cloyd a ajouté un commentaire,
Interested! :-)
Afficher le commentaire · Publication le 17 nov. 2023 · Allison Cloyd
0
Abonnés
0
Votes
0
Commentaire