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Tabish Khan
Adhésion le 24 nov. 2024
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Dernière activité le 19 févr. 2025
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Tabish Khan a ajouté un commentaire,
Hey, any update on this?
Afficher le commentaire · Publication le 19 févr. 2025 · Tabish Khan
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Tabish Khan a créé une publication,
The entity detection feature is working on some messaging tickets and not working on some
Wanted to understand what is intended?
Ticket #10535881 - It worked on this ticket
Did not work on this one - 10537208
Publication le 15 févr. 2025 · Tabish Khan
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Tabish Khan a ajouté un commentaire,
We would need this too
Afficher le commentaire · Publication le 11 févr. 2025 · Tabish Khan
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Tabish Khan a ajouté un commentaire,
Hi, wanted to check if I can create an email ticket through the bot.
The bot should close the messaging conversation and create an email ticket and transfer it to a specific queue.
Let me know how this can be done. Try doing it via API but unable to proceed
Afficher le commentaire · Publication le 13 janv. 2025 · Tabish Khan
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Tabish Khan a ajouté un commentaire,
Thanks David but still not getting the option. Wondering how to implement it. Can you please provide more details about it?
Afficher le commentaire · Publication le 06 janv. 2025 · Tabish Khan
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Tabish Khan a ajouté un commentaire,
Hi, don't see the Mark as solved action configuration in my account. Do we get it right out of the box for this feature or does it need some implementation?
Afficher le commentaire · Publication le 28 déc. 2024 · Tabish Khan
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Tabish Khan a ajouté un commentaire,
This only allows me to close a ticket within certain hours. Any option where I can close the ticket in say 10 minutes.
Afficher le commentaire · Publication le 29 nov. 2024 · Tabish Khan
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Tabish Khan a ajouté un commentaire,
Hi,
When did we go live with the feature of copying parent tickets requester to child ticket
Also, did we turn it on by default for everyone?
Afficher le commentaire · Publication le 26 nov. 2024 · Tabish Khan
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