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Tabish Khan

Adhésion le 24 nov. 2024

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Dernière activité le 19 févr. 2025

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Dernière activité effectuée par Tabish Khan

Tabish Khan a ajouté un commentaire,

Commentaire de la communautéZendesk EAP - Entity detection

Hey, any update on this?

Afficher le commentaire · Publication le 19 févr. 2025 · Tabish Khan

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Tabish Khan a créé une publication,

PublicationZendesk EAP - Entity detection

The entity detection feature is working on some messaging tickets and not working on some
 

Wanted to understand what is intended?
 

Ticket #10535881 - It worked on this ticket
 

Did not work on this one - 10537208

Publication le 15 févr. 2025 · Tabish Khan

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Tabish Khan a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

We would need this too

Afficher le commentaire · Publication le 11 févr. 2025 · Tabish Khan

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Tabish Khan a ajouté un commentaire,

CommentaireUsing legacy AI agent functionality

Hi, wanted to check if I can create an email ticket through the bot.

 

The bot should close the messaging conversation and create an email ticket and transfer it to a specific queue.

 

Let me know how this can be done. Try doing it via API but unable to proceed

Afficher le commentaire · Publication le 13 janv. 2025 · Tabish Khan

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Tabish Khan a ajouté un commentaire,

CommentaireTicket automation and collaboration

Thanks David but still not getting the option. Wondering how to implement it. Can you please provide more details about it?

Afficher le commentaire · Publication le 06 janv. 2025 · Tabish Khan

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Tabish Khan a ajouté un commentaire,

CommentaireTicket automation and collaboration

Hi, don't see the Mark as solved action configuration in my account. Do we get it right out of the box for this feature or does it need some implementation?

Afficher le commentaire · Publication le 28 déc. 2024 · Tabish Khan

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Tabish Khan a ajouté un commentaire,

CommentaireViews, ticket status, and ticket fields

This only allows me to close a ticket within certain hours. Any option where I can close the ticket in say 10 minutes. 

Afficher le commentaire · Publication le 29 nov. 2024 · Tabish Khan

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Tabish Khan a ajouté un commentaire,

CommentaireTicket automation and collaboration

Hi,


When did we go live with the feature of copying parent tickets requester to child ticket


Also, did we turn it on by default for everyone?

Afficher le commentaire · Publication le 26 nov. 2024 · Tabish Khan

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