Steve Wiseman
Official Zendesk partners. We resell Zendesk as well as offering all relevant professional services. We specialize in the Help Center and content.
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Dernière activité effectuée par Steve Wiseman-
Steve Wiseman a ajouté un commentaire,
I don't want to repeat but I specifically want to relate to Barry's comment re multibrand, variables and conditional text. Zendesk is a great HC but it's not trying to be a full CCMS with all funct...
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Steve Wiseman a ajouté un commentaire,
@Russur. Please see my comment previously. We also provide a service to create PDFs from your HC content. If that can help, please write to swiseman@contextengage.com.
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Steve Wiseman a ajouté un commentaire,
An alternative is to author the content in a CCMS outside of Zendesk and push the articles into Zendesk. We have partnered with Paligo for just this. They have a direct integration with Zendesk. Pa...
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Steve Wiseman a ajouté un commentaire,
@Maxime. Let's say you have Prerequisites, it's normal then to link to other pages. Also, if you have Best Practices, you often list the main topics and link to the relevant sections for the detail...
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Steve Wiseman a ajouté un commentaire,
@Maxime. There are often multiple uses for content in an article. Why cannot you just link to the article each time you need it for each feature. I don't believe this reduces the customer experienc...
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Steve Wiseman a ajouté un commentaire,
I have a few comments on this thread. @Sue. We have created an app to integrate Zendesk and Madcap Flare. Please see https://sales.contextengage.com/hc/en-us/articles/212287945. App is in beta but...
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Steve Wiseman a ajouté un commentaire,
@Donato I mean the thumbnails. Take the Zendesk support page for example. If you removed all the links from the logo and the thumbnails (shown with the red border), a user cannot navigate anywhere ...
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Steve Wiseman a ajouté un commentaire,
Hi Donato, You can modify the HC so only the submit ticket form is available to customers. Remove the links to the home page and the user won't be able to navigate at all. All you would need to do ...
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Steve Wiseman a ajouté un commentaire,
Re the discussion on Zendesk HC features. I agree with Tony that Zendesk is possibly not going to compete with the Flare's of this world in terms of an endless list of authoring features. Actually,...
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Steve Wiseman a ajouté un commentaire,
@Patrick. I don't understand still why you need to C&P articles. Many companies have introduction material that is applicable for trial and paid users. An example initial idea. Why can't you create...