Erich

Dear ZenDesk Support Team,

We have been actively utilizing the ZenDesk chatbot for customer support and have encountered a critical limitation: the lack of an automatic translation feature for Finnish. A substantial segment of our clientele hails from Finland, and the ability to communicate effectively with them is not just important, but essential for our operations.

The absence of Finnish language support significantly hampers our engagement with these customers and impacts our support services. We urgently request the integration of Finnish into the chatbot's auto-translation system. Doing so would not only improve customer satisfaction but also enhance the overall efficiency and effectiveness of our customer support.

We understand that implementing new features can be complex, but we cannot overstate the importance of this addition for our Finnish-speaking customers. We are eager to work with you on any necessary steps to expedite this process.

Thank you for your prompt attention to this matter. We look forward to your swift response and are hopeful for a positive resolution.

I need to create a rule according to which a specific performer would be assigned to each ticket created from mail, in a copy of which specific email boxes would be specified.
All emails that fall into ZenDesk from the addresses specified in the copy (CC) should be automatically transferred to the artist I selected from the list of performers of the Support group.