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Alex Gonzalez
Adhésion le 16 sept. 2024
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Dernière activité le 30 sept. 2024
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Dernière activité effectuée par Alex Gonzalez
Alex Gonzalez a ajouté un commentaire,
Thank you! But I'm still running into an issue. The updates include ZD updates, for example, when it goes from Solved to Closed. Can I make it so it's just updates from the assignee and exclude system generated udpates?
Afficher le commentaire · Publication le 30 sept. 2024 · Alex Gonzalez
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Alex Gonzalez a ajouté un commentaire,
*I should clarify - the only updates/events I want to see are those made by the assignee.
Afficher le commentaire · Publication le 24 sept. 2024 · Alex Gonzalez
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Alex Gonzalez a créé une publication,
Hello All!
I'm trying to create reporting that shows certain data points with the ability to filter by date and assignee name. Items in said report are to include:
1. Ticket ID
2. Total number of touches/updates.
3. Timestamp of each of the touches/updates.
Can anyone suggest an article/recipe on how to accomplish this? I'm very new to Zendesk and would appreciate guidance. If possible, dumb it down for me as low as you can go! Thank you!
Publication le 16 sept. 2024 · Alex Gonzalez
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