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Leslie

Adhésion le 02 mars 2024

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Dernière activité le 10 déc. 2024

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Dernière activité effectuée par Leslie

Leslie a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Plus 1 here.

Afficher le commentaire · Publication le 10 déc. 2024 · Leslie

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CommentaireZendesk messaging

Hoping the end session can be done via Trigger too!

Afficher le commentaire · Publication le 28 oct. 2024 · Leslie

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CommentaireWorkflow best practices and recipes

Do we have an updated on Kerry Charlton 's comment?

Afficher le commentaire · Publication le 20 juil. 2024 · Leslie

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CommentaireMeasuring success

Hi, team. For this CSAT customization placeholder, “{{satisfaction.positive_rating_url}}”, is the custom HTML required?

Thank you so much!

Afficher le commentaire · Publication le 20 juil. 2024 · Leslie

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CommentaireHow to fix issues in Zendesk messaging

We are experiencing this right now. Agents are receiving tickets more than their allowed capacity. Messaging activity routing is on. Our support team is available 24/7. But still, inactive tickets are getting assigned to agents even at max capacity.

Afficher le commentaire · Modification le 11 juin 2024 · Leslie

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CommentaireViewing and using dashboards

Plus 1 for Anton's comment. It's kind of a hassle to refresh the page from time to time just to check the updated status of the agent.

Afficher le commentaire · Publication le 02 juin 2024 · Leslie

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CommentaireHow to fix issues in Zendesk messaging

Hi. Is it an expected behavior that the statuses in the Live Data dashboard for omni-channel routing is not real-time? Every time we need to check the status, the dashboard does display the current status of the agent. To see the latest status, you need to refresh the dashboard.

Afficher le commentaire · Publication le 02 juin 2024 · Leslie

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CommentaireRouting

Hi Barry Neary How can we do this:

"Yes, each time ticket is updated the queue conditions are checked but only if they are still in the queue. By default, once a ticket is assigned and leaves a queue, when its reassigned it does not go back through the queue logic. 

However we can change this for your account so on reassignment (or unassignment) the ticket will go back through the queue logic, if you wish?"

Thank you so much!

Afficher le commentaire · Publication le 31 mai 2024 · Leslie

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CommentaireUsing legacy AI agent functionality

Afficher le commentaire · Publication le 25 mai 2024 · Leslie

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CommentaireRouting

"You reached the end of the view playlist.

Looks like you've played through all the tickets, there's no more left in this view"

Why are we seeing this message when using Play button?

Thank you so much.

Afficher le commentaire · Publication le 06 mars 2024 · Leslie

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