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Edward Mitchell

Adhésion le 26 avr. 2024

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Dernière activité le 23 janv. 2025

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Edward Mitchell a ajouté un commentaire,

CommentaireAdditional ticket channels

I have the same question as Allison Cloyd above. 

 

 Is there any way to track pinned articles, via explore report, API or any other method?  We are implementing a workflow for knowledge creation that requires measuring the percentage of tickets with an article pinned to it, and I cannot find a way to reliably measure that outside of clicking into every ticket manually which is unsustainable.

Afficher le commentaire · Publication le 23 janv. 2025 · Edward Mitchell

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Edward Mitchell a ajouté un commentaire,

CommentaireAccounts and billing

Custom objects not being replicated means that creating a partial sandbox is non-functional for my team. Every ticket has a custom object as a required field, so we can not copy data without the objects in place.  Is there any workaround for that? 

Afficher le commentaire · Publication le 12 août 2024 · Edward Mitchell

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Edward Mitchell a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)

Hi Shreyash, 

Can you please share what you had to do to make this work?

Afficher le commentaire · Publication le 05 août 2024 · Edward Mitchell

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Commentaire de la communauté Developer - Zendesk APIs

I ran into the same issue so I ended up creating a bit of python code to deal with it.  This loops through every id from 0-199 and submits an api call to delete it. Even if it fails, it goes on to the next one.  This worked for me, hope it helps someone else.

 

import requests
api_name = 'emailname@emaildomain.com/token'
api_key = 'yourtoken'
zendesk_baseurl = 'https://yourinstancename.zendesk.com'
#create credentials for api
credentials = api_name, api_key
session = requests.Session()
session.auth = credentials
for external_id in range(200):
   #delete custom object_record from Zendesk
    url = f'{zendesk_baseurl}/api/v2/custom_objects/system/records?external_id={external_id}'
    response = session.delete(url)

Afficher le commentaire · Publication le 26 avr. 2024 · Edward Mitchell

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