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Abe Kwiatkowski

Adhésion le 07 janv. 2025

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Dernière activité le 21 janv. 2025

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Abe Kwiatkowski a ajouté un commentaire,

CommentaireSecurity and user access in Zendesk Support

Thank you Dwight Bussman !

Afficher le commentaire · Publication le 21 janv. 2025 · Abe Kwiatkowski

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Abe Kwiatkowski a ajouté un commentaire,

CommentaireSecurity and user access in Zendesk Support

Hi Zendesk Folks,

 

I noticed that custom fields for Organizations have their changes logged in the unfiltered Audit Log, but once I set filters to only show entries related to an Org the only Audit entries that display are those related to the baseline data items on an Org.

 

As an example: AAA DeleteCorp is created and gets populated with information in the Tags and Notes default fields, then text is entered into custom Organization Text Fields and Drop-Down fields.  The Audit Log will show all of this activity in the raw and unfiltered state, but if I apply an Item filter for (Organization AAA DeleteCorp) I only see the Audit entries relating to Tag updates, the free text in the Notes field, and the creation event for the Org.  The custom Text fields do not show up at all in filtered view and the only clue to the Drop-Down changes are the associated tags getting applied to the record.

 

Is this a known issue, or could this be linked to an account running on an older legacy instance of Zendesk?

Afficher le commentaire · Publication le 07 janv. 2025 · Abe Kwiatkowski

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