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Jezza Velasco

Adhésion le 16 janv. 2024

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Dernière activité le 16 janv. 2024

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Jezza Velasco a ajouté un commentaire,

CommentaireFormatting and customizing your email

Subject: Question Regarding Email Thread

Good day!

I have a question regarding the email thread. The customer sent an email and received the notification for the ticket. However, when the agent or another group cc'd on the email responded, it created a new thread and did not go to the original email. How can we fix that to goes on one thread on customers end?

Thank you.

Afficher le commentaire · Publication le 16 janv. 2024 · Jezza Velasco

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