Brennan Valenzuela
-
Activité totale141
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés0 utilisateur
-
Votes47
-
Abonnements62
Aperçu des activités
Dernière activité effectuée par Brennan Valenzuela-
Brennan Valenzuela a ajouté un commentaire,
+1
-
Brennan Valenzuela a créé une publication,
Feature Request: custom status bar
RéponduThe ability to add/edit agent status.The "away" status represents break, lunch, project, and meeting. We are looking for more granularity to understand how are agents are spending their time.This i...
-
Brennan Valenzuela a ajouté un commentaire,
+1 "Visitor xxxxxxxx" lacks useful information.
-
Brennan Valenzuela a créé une publication,
Greater Detail with history of events
RéponduRequest for increased functionality of the latest website activity found on the right side of the home tab. Timestamps Clickable links to chat interaction Clickable links to visitor profile Cus...
-
Brennan Valenzuela a ajouté un commentaire,
I had a long back and forth with this very same question.It maps out like this:Customer requests chat by hitting submit - Timer startsAgent clicks orange button, joining chat - Wait time served tim...
-
Brennan Valenzuela a ajouté un commentaire,
+1 Hourly dumps are very important to my work.
-
Brennan Valenzuela a ajouté un commentaire,
I think Al is referring to what the number 99+ represents.It's representation is too vague. It could indicate that there are 100 interactions in the history tab or 100 million interactions. The not...
-
Brennan Valenzuela a ajouté un commentaire,
Al makes a great point.Also, I feel the visitor list contains too much information. I enjoy the visual display. If we could have greater control of the visual visitor display, my concerns with the ...
-
Brennan Valenzuela a ajouté un commentaire,
I use the visitor list for queue management and agree the size of the rows are a tad bit large. The tags take up a great deal of real estate. Feature request to hide the tags. Tags are well hidden ...
-
Brennan Valenzuela a ajouté un commentaire,
Hey Sean, That sounds more behavioral than systematic. Personally, I'm all for transparency. It sounds like there may be negative motives associated with this behaviour. You might find it more effe...