Brennan Valenzuela
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Activité totale143
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés0 utilisateur
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Votes47
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Abonnements61
Commentaires
Activité récente par Brennan Valenzuela-
+1 for being able to slice data into time segments by agent(Similarly, on individual Agent Reports - it would be helpful to see how many chats were served to an agent at a particular time)
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If the weekly scheduled report failed to send, how would we request the report to be sent out again?
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+1
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Although the function of drag and drop may be available, the visual identifier from a user experience standpoint isn't explicit nor obvious
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+1
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+1 for individual visitor wait time in the visitor or monitor tab
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+1 on an out of the box solution for current day-of stats
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Feature request to add the current running daily totals for Average Response Time and Average Wait Time Served.
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I'd like to understand the history of the day, the order of events. I want to know who are the agents that are proactive, who is cherry picking and generally get a feel of how the day flowed.
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+1 "Visitor xxxxxxxx" lacks useful information.