Brennan Valenzuela

1. Communauté
2. Feedback on Chat

Our goal is to get qualitative data from our chat interactions. My request is to make chat transcripts available for export from the history tab.

• Brennan Valenzuela
• Création 5 novembre 2014 17:27
• 7 abonnés
• 6 commentaires
• 3 votes

1. Communauté
2. Feedback on Chat

The ability to add/edit agent status.The "away" status represents break, lunch, project, and meeting. We are looking for more granularity to understand how are agents are spending their time.This i...

• Brennan Valenzuela
• Création 28 avril 2017 14:53
• 1 abonné
• 1 commentaire
• 2 votes

1. Communauté
2. Support Q&A

What strategy do you use to mitigate auto-responder wars within Zendesk? For example, their ticketing system sends us a confirmation and we reply back with a confirmation, and so on... I've attem...

• Brennan Valenzuela
• Création 12 janvier 2015 20:09
• 6 abonnés
• 5 commentaires
• 2 votes

1. Communauté
2. Feedback on Chat

Hey Ramin and team, This feature request is to address the agents who leave for the day, but remain signed into their machines. Once operating hours have resumed, the agents who never signed out wi...

• Brennan Valenzuela
• Création 29 février 2016 15:47
• 3 abonnés
• 3 commentaires
• 1 vote

1. Communauté
2. Feedback on Chat

  Request for increased functionality of the latest website activity found on the right side of the home tab. Timestamps Clickable links to chat interaction Clickable links to visitor profile Cus...

• Brennan Valenzuela
• Création 27 mars 2017 14:41
• 2 abonnés
• 3 commentaires
• 0 vote

1. Communauté
2. Feedback on Chat

Tags on every chat session take up an entire line, which effectively doubles the amount of real estate on the screen.   It's not dire, but a nice to have. Hide tags in active chat sessions. Zendesk...

• Brennan Valenzuela
• Création 21 juin 2016 18:23
• 1 abonné
• 1 commentaire
• 0 vote

1. Communauté
2. Feedback on Chat

Exactly as the title suggests. I would like to see access to the Shortcuts Settings locked down to admins.

• Brennan Valenzuela
• Création 16 juin 2016 14:50
• 2 abonnés
• 2 commentaires
• 0 vote