Recherches récentes
Pas de recherche récente

Brenda Piersak
Adhésion le 12 janv. 2024
·
Dernière activité le 07 oct. 2024
Suivis
0
Abonnés
0
Activité totale
29
Votes
17
Abonnements
7
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Brenda Piersak
Brenda Piersak a ajouté un commentaire,
Alan Pugh did you find a solution for this? I enabled omni today and having the same issue with inactive conversations
Afficher le commentaire · Publication le 07 oct. 2024 · Brenda Piersak
0
Abonnés
0
Votes
0
Commentaire
Brenda Piersak a ajouté un commentaire,
agree just switched today and this is another miss in the customer support process. There have been too many of these. All these “upgrades” do is cause me and my team more problems.
Afficher le commentaire · Publication le 24 sept. 2024 · Brenda Piersak
0
Abonnés
0
Votes
0
Commentaire
Brenda Piersak a ajouté un commentaire,
I too was looking for an Is Not option. Thanks for the post Ryan!
Afficher le commentaire · Publication le 12 mars 2024 · Brenda Piersak
0
Abonnés
0
Votes
0
Commentaire
Brenda Piersak a ajouté un commentaire,
+1 we are waiting too. Routing 2 live channels to 1 agent at the same time doesn't even make sense....unless you don't support live channels. I don't understand how such a critical business rule was missed. Looking forward to the deployment!
Afficher le commentaire · Publication le 17 janv. 2024 · Brenda Piersak
0
Abonnés
3
Votes
0
Commentaire
Brenda Piersak a ajouté un commentaire,
Is there a workaround to set up rules so an agent is not assigned a call and a message at the same time? If our agents are on a call we do not want to assign a message/chat until after that call ends. If they are on a message/chat we do not want a call assigned until that conversation ends but we would want additional messages/chats assigned.
Afficher le commentaire · Publication le 12 janv. 2024 · Brenda Piersak
0
Abonnés
0
Votes
0
Commentaire