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Brenda Piersak

Adhésion le 12 janv. 2024

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Dernière activité le 07 oct. 2024

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Brenda Piersak a ajouté un commentaire,

CommentaireWorkflow best practices and recipes

Alan Pugh did you find a solution for this?  I enabled omni today and having the same issue with inactive conversations 

Afficher le commentaire · Publication le 07 oct. 2024 · Brenda Piersak

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Brenda Piersak a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

agree just switched today and this is another miss in the customer support process.  There have been too many of these.  All these “upgrades” do is cause me and my team more problems. 

Afficher le commentaire · Publication le 24 sept. 2024 · Brenda Piersak

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Brenda Piersak a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

I too was looking for an Is Not option.  Thanks for the post Ryan! 

Afficher le commentaire · Publication le 12 mars 2024 · Brenda Piersak

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Brenda Piersak a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

+1 we are waiting too.  Routing 2 live channels to 1 agent at the same time doesn't even make sense....unless you don't support live channels.  I don't understand how such a critical business rule was missed.  Looking forward to the deployment!

Afficher le commentaire · Publication le 17 janv. 2024 · Brenda Piersak

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Brenda Piersak a ajouté un commentaire,

CommentaireRouting

Is there a workaround to set up rules so an agent is not assigned a call and a message at the same time?  If our agents are on a call we do not want to assign a message/chat until after that call ends.  If they are on a message/chat we do not want a call assigned until that conversation ends but we would want additional messages/chats assigned.  

Afficher le commentaire · Publication le 12 janv. 2024 · Brenda Piersak

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