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Geoff Ludwig

Adhésion le 01 févr. 2024

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Dernière activité le 07 janv. 2025

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Dernière activité effectuée par Geoff Ludwig

Geoff Ludwig a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

Thanks Destiny  !!

Afficher le commentaire · Publication le 07 janv. 2025 · Geoff Ludwig

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Geoff Ludwig a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

Thank you Heather and Audrey - problem has been resolved! 

Afficher le commentaire · Publication le 23 oct. 2024 · Geoff Ludwig

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Geoff Ludwig a créé une publication,

Publication Q&A - Tickets and email

Howdy all! 

 

I am trying to add the {{ticket.title}} in the Subject line of the automated Notify by email > Ticket Requester. 

 

But…. everytime I do this is what the End User sees when they receive the email. 

Any ideas how to get rid of the “Disclaimer… ” ? 

 

Thanks! 

 

Modification le 21 oct. 2024 · Geoff Ludwig

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Geoff Ludwig a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

No one ? :(

Afficher le commentaire · Publication le 20 sept. 2024 · Geoff Ludwig

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Geoff Ludwig a créé une publication,

Publication Q&A - Tickets and email

Hello all! 

 

Our company has been using Zendesk for almost 9 months now and it's working great. The next step of my journey is to start adding the asset tag (serial number of laptop/PC) to each ticket. 

 

With our previous ticketing system everything was tied to Active Directory so when a ticket was created, it would pull in the Name, userID, email and Asset tag assigned to that employee. 

 

Is this possible within Zendesk? The previous ticketing system we used was BMC Footprints which was very outdated - but still had this ability. 

 

Thanks 

 

Publication le 13 sept. 2024 · Geoff Ludwig

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Geoff Ludwig a ajouté un commentaire,

CommentaireUsing themes and customizing your Help Center

Hello there - is there a way to get the default images for the Community Banner and Home hero page? 

The ones I uploaded need to be updated and there is no operon to revert. 

Thanks 

Afficher le commentaire · Publication le 15 avr. 2024 · Geoff Ludwig

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Geoff Ludwig a ajouté un commentaire,

CommentaireGlobal security and user access

Has anyone had the issues with linking SSO to 365? Our goal is to hook into the 365 accounts that get sync'd with 365 through our AD sync - but we are not able to get it to work. Every time it takes back to the log in and never logs in. 

Afficher le commentaire · Publication le 10 avr. 2024 · Geoff Ludwig

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Geoff Ludwig a créé une publication,

Publication Q&A - Help center and community

Hello! I am starting to work on the Help Center and wanted to see if anyone can help. 

 

I am wanting to create folders so my end users can navigate through each folder for KB articles. 

 

Example: OneDrive, Outlook, etc etc 

 

Thanks 

Publication le 05 avr. 2024 · Geoff Ludwig

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Geoff Ludwig a créé une publication,

Publication Q&A - Apps and integrations

Howdy!

I am being asked by my HR department to see if there is a way to integrate Paylocity into Zendesk? 

The thought would be for any new hires, terminations, etc. 

Has anyone done this yet?

Thanks 

Publication le 22 févr. 2024 · Geoff Ludwig

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Geoff Ludwig a ajouté un commentaire,

CommentaireViewing and using dashboards

That was my thought :(

Thanks! 

Afficher le commentaire · Publication le 13 févr. 2024 · Geoff Ludwig

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