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Raphael.peguet's Avatar

Raphael.peguet

Adhésion le 22 janv. 2024

·

Dernière activité le 09 août 2024

Zendesk Consultant 🇫🇷/EN/ES Reach me on Linkedin: https://fr.linkedin.com/in/rapha%C3%ABl-peguet-mba-787b61128

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Dernière activité effectuée par Raphael.peguet

Raphael.peguet a créé une publication,

Publication Discussion - Tips and best practices from the community

Hi Zendesk Community,

 

Zendesk offers an app called V2 REPL that seems to be capable of a lot, but there aren't any examples of its possibilities available. I intend to make this post to showcase what's possible with V2 REPL.

 

Any help is welcome.

 

Best regards,

Raphael

Publication le 07 août 2024 · Raphael.peguet

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Raphael.peguet a ajouté un commentaire,

CommentaireTriggers and automations

Hello,

 

Is there a way to lookfor placeholders to find if the mail contains the requester email for example?

 

I would like the trigger to happen when there is {{ticket.requester.email}} for example

Afficher le commentaire · Publication le 07 août 2024 · Raphael.peguet

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Raphael.peguet a créé une publication,

Publication Q&A - Help center and community

Hi,

I am looking for a way to write text on the main page of the Copenhagen theme to the agents only.

 

 

Publication le 25 mars 2024 · Raphael.peguet

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Raphael.peguet a ajouté un commentaire,

CommentaireSetting Guide roles and permissions

Hello ! 

It's look like that in Enteprise working with roles you just have the choice for agents between giving them Admin access to Guide or nothing as the only parameter available is the one below.

Afficher le commentaire · Publication le 21 mars 2024 · Raphael.peguet

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Raphael.peguet a ajouté un commentaire,

CommentaireUsing legacy AI agent functionality

Hi James,

It's not 100% transparent if this concerns articles in pre-defined answers or in every answers (bot recommandation), it should be available in both

Afficher le commentaire · Modification le 19 mars 2024 · Raphael.peguet

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Raphael.peguet a ajouté un commentaire,

CommentaireUsing AI agents for messaging

About Show title and preview for restricted articles 

This doesn't work for a non-logged-id user.

Or it takes avery long time to work after activated

Because after 30 minutes activating this, the bot still never find/show an article restricted to logged in users

Afficher le commentaire · Modification le 05 mars 2024 · Raphael.peguet

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Raphael.peguet a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

+1

Afficher le commentaire · Publication le 22 janv. 2024 · Raphael.peguet

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