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Sarah Cullerton

Adhésion le 08 mai 2024

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Dernière activité le 09 janv. 2025

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Dernière activité effectuée par Sarah Cullerton

Sarah Cullerton a ajouté un commentaire,

Commentaire de la communauté Feedback - Zendesk AI and automation

Seconding the macro piece here

Afficher le commentaire · Publication le 09 janv. 2025 · Sarah Cullerton

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Sarah Cullerton a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Testing out your AI functions is a huge use case for this - it's a really important feature for us that we'd like to see released and I bet could be a useful tool for you for selling your own AI products!

Afficher le commentaire · Publication le 03 janv. 2025 · Sarah Cullerton

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Sarah Cullerton a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

Would love to have this feature. Multiple use cases have come up for this within the few months we've been live with Zendesk.

Afficher le commentaire · Publication le 22 oct. 2024 · Sarah Cullerton

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Sarah Cullerton a ajouté un commentaire,

CommentairePublishing and sharing dashboards

Is there a plan for a similar function to classic builder where default filters/bookmarks can be hidden? I'd like to be able to pre-filter a dashboard in a way that is not adjustable for the viewer without having to clone and manually filter all underlying reports. 

Afficher le commentaire · Publication le 28 août 2024 · Sarah Cullerton

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Sarah Cullerton a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

This would be beneficial for us - we'd especially like to be able to manage restriction level based on user field values.

Afficher le commentaire · Publication le 24 juil. 2024 · Sarah Cullerton

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Sarah Cullerton a ajouté un commentaire,

CommentaireSingle sign-on

Have this set up but have run into issues with the password reset loop. Brand 1 is SSO redirecting to /access/normal for those attempting to access Brand 2. We're able to get through admin managed password resets through the /password end point but anything going through the /verification endpoint like welcome emails or users resetting their own passwords for Brand 2 gets bounced to SSO. Any advice here so that we aren't relying solely on admins to manage end user credentials for an entire brand?

Afficher le commentaire · Publication le 02 juil. 2024 · Sarah Cullerton

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Sarah Cullerton a ajouté un commentaire,

CommentaireTicket customization

It would be ideal if we could filter by Role or viewer group to assign these. I'd love to have an admin workspace for example, or have an entire tier of support use a default layout even on tickets that aren't assigned to them. Having it based on the ticket conditions vs the viewer conditions limits the feature's usefulness significantly.

Afficher le commentaire · Publication le 18 juin 2024 · Sarah Cullerton

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Sarah Cullerton a ajouté un commentaire,

CommentaireTicket management

+1 to Allison's request - this would be an extremely helpful feature to have by role. Our higher tiers are primarily collaborating on tickets versus communicating with customers, and it would be great if they could default to internal while front line teams defaulted to public replies.

Afficher le commentaire · Publication le 08 mai 2024 · Sarah Cullerton

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