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Cecilia Chen

Adhésion le 22 janv. 2024

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Dernière activité le 19 mars 2024

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Dernière activité effectuée par Cecilia Chen

Cecilia Chen a ajouté un commentaire,

CommentaireAI agent basics

Hello,

We are looking for something that could beyond the Zendesk bot, be more intelligent. Could you pls have your customer success manager contact me? thx

Afficher le commentaire · Publication le 19 mars 2024 · Cecilia Chen

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Cecilia Chen a ajouté un commentaire,

CommentaireTicket management

Hello,
How can we distinguish between conversation and normal tickets? Can u guide me on how to set up view conditions? cause we cannot filter it by subject. Thank you.

 

Afficher le commentaire · Publication le 05 févr. 2024 · Cecilia Chen

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Cecilia Chen a ajouté un commentaire,

CommentaireBusiness rules

Hello,

We would like to set up an automation that could close the ticket only if our customer does not reply to us in a period. It has to make sure that the last update is from an agent, not our customer, how do I set up the condition? thx

Afficher le commentaire · Publication le 22 janv. 2024 · Cecilia Chen

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