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Michael Koerner
Adhésion le 21 mars 2024
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Dernière activité le 12 févr. 2025
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Dernière activité effectuée par Michael Koerner
Michael Koerner a ajouté un commentaire,
Thank you Will.
Afficher le commentaire · Publication le 12 févr. 2025 · Michael Koerner
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Michael Koerner a ajouté un commentaire,
We need this feature for existing customers
Afficher le commentaire · Publication le 07 févr. 2025 · Michael Koerner
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Michael Koerner a ajouté un commentaire,
I cannot believe this is still an issue. This has been open since Dec. 2023 and I've seen may other requests for similar functionality. Can we please get an update on this?!?!?!
Afficher le commentaire · Publication le 07 févr. 2025 · Michael Koerner
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Michael Koerner a ajouté un commentaire,
It would be nice to get an update from Zendesk Product.
Afficher le commentaire · Publication le 21 oct. 2024 · Michael Koerner
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Michael Koerner a ajouté un commentaire,
We need to have this as an option to turn on/off the chat history. Is there any update on this?
Afficher le commentaire · Publication le 20 août 2024 · Michael Koerner
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Michael Koerner a créé une publication,
In our messaging app, it currently keeps a record of message history. Is there a way to disable this feature? Once a conversation is finished, the history is no longer necessary. I'm confused as to why there's no option to turn this off. I had to delete the user and all associated tickets just to remove the message history.
Publication le 16 août 2024 · Michael Koerner
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Michael Koerner a ajouté un commentaire,
I added a trigger that marked every solved ticket as closed and that seemed to fix it.
Afficher le commentaire · Publication le 15 août 2024 · Michael Koerner
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Michael Koerner a ajouté un commentaire,
We're you able to turn this off? I have the same issue.
Afficher le commentaire · Publication le 15 août 2024 · Michael Koerner
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Michael Koerner a créé une publication,
When I request to chat with a human through the AI chatbot, the bot does not reengage after I mark the ticket as closed. After resolving the ticket and closing the bot window, attempting to start a new conversation with the bot leads to the reopening of the previous ticket rather than initiating a new session with the AI assistant.
I’m unsure how to properly restart the AI chatbot after a successful human interaction. Ideally, each time a customer chats with a human, a new case should be opened.
Modification le 14 août 2024 · Michael Koerner
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Michael Koerner a créé une publication,
We want to automatically route VIP customers to specific group when they want to “Chat with Human”. Is this something can do?
We were able to do this with the Phone but I'm not sure if we can do the same with Chat.
Publication le 07 août 2024 · Michael Koerner
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