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Manthan Bhosale

Adhésion le 01 mars 2024

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Dernière activité le 06 mai 2024

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Dernière activité effectuée par Manthan Bhosale

Manthan Bhosale a ajouté un commentaire,

CommentaireMeasuring success

Hi Gab,

Thanks for replying, I want first reply time to be shown in SLA badge for tickets created by agents. Or anything like that so agents can know they have to respond to that ticket before SLA breach. As of now Zendesk says that first reply time is not applicable for tickets created by agents. So any alternative to show first reply time in badge?

Afficher le commentaire · Modification le 14 mars 2024 · Manthan Bhosale

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Manthan Bhosale a ajouté un commentaire,

CommentaireMeasuring success

Is there any way to run the first reply time for tickets created by agents? 

Afficher le commentaire · Publication le 13 mars 2024 · Manthan Bhosale

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Manthan Bhosale a ajouté un commentaire,

CommentaireUsing legacy AI agent functionality

Generative AI in chatbot not generating answers when connected to one brand but works fine with other. Both the brands have help center active and have articles also....

 

Afficher le commentaire · Publication le 12 mars 2024 · Manthan Bhosale

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