Recherches récentes
Pas de recherche récente
Kylene Carpenter
Adhésion le 01 mars 2024
·
Dernière activité le 14 mars 2024
Suivis
0
Abonnés
0
Activité totale
7
vote
1
Abonnements
2
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Kylene Carpenter
Kylene Carpenter a ajouté un commentaire,
Hello Arianne,
The issue we are facing, is that we do not require a customer to provide us their email address when they open a ticket from Discord. We are trying to see if there is away around this.
Afficher le commentaire · Publication le 14 mars 2024 · Kylene Carpenter
0
Abonnés
0
Votes
0
Commentaire
Kylene Carpenter a créé une publication,
We are currently using the integration with Discord to create tickets. Is there a way to setup auto response that updates the ticket based on a subject line of a ticket that is created? We seem to only be able to setup auto response based on customer providing us an email address.
Modification le 12 mars 2024 · Kylene Carpenter
0
Abonnés
2
Votes
3
Commentaires
Kylene Carpenter a ajouté un commentaire,
Yes. I want the font to be bold. Either the subject line or the agent. I know this would be some type of trigger, just not sure how to set that up. I want the ticket to appear bold from any of our Standard Field Views.
Afficher le commentaire · Modification le 04 mars 2024 · Kylene Carpenter
0
Abonnés
0
Votes
0
Commentaire
Kylene Carpenter a créé une publication,
Looking for a way to make a ticket bold when a customer provides an update. Is there a way to do this?
Publication le 01 mars 2024 · Kylene Carpenter
1
Abonné
6
Votes
7
Commentaires