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Adhésion le 11 déc. 2024

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Publication Q&A - Objects, workspaces, and rules
Auto-fill Text Field on Ticket from User Text Field

Hi there!

I tried to find an answer, but it seems it's not possible. However, I would like to confirm before submitting any further product ideas. :)

 

I have a client ID on a ticket, and I need to populate the Client ID on ticket creation from the Requester User ID. But the trigger does not allow me to select any other fields, only pre-defined values.

Any ideas?

 

Thank you!
Arina

Publication le 11 déc. 2024 · support

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