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דורין אברבך

Adhésion le 09 mai 2024

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Dernière activité le 13 févr. 2025

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Dernière activité effectuée par דורין אברבך

דורין אברבך a ajouté un commentaire,

CommentaireUsing legacy AI agent functionality

Hey Rob Stack ,

Can you check the article please?

It seems some images are missing (E-commerce section for example)

Afficher le commentaire · Modification le 12 févr. 2025 · דורין אברבך

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דורין אברבך a ajouté un commentaire,

Commentaire[ARCHIVE] Documentation

Hi,

Our system's default language is set to Hebrew, and all of our articles are in Hebrew as well. However, the placeholders (like {{autoreply.article_list}}) still return text in English. This creates an odd situation where part of the email is in Hebrew and part of it is in English.

Is there a way to resolve this so that the placeholders return in Hebrew?

Afficher le commentaire · Publication le 22 déc. 2024 · דורין אברבך

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דורין אברבך a créé une publication,

Publication Feedback - Ticketing system (Support)

Hi,

 

Currently, we are receiving customer comments on Instagram regarding stories and messages sent via direct. Unfortunately, we cannot see which content the customer is responding to, which can create a gap in understanding between representatives and customers.

 

We believe it is crucial to display the information about the specific story the customer has responded to, so that representatives can provide appropriate and accurate responses. This enhancement would greatly improve our service experience.

Publication le 19 sept. 2024 · דורין אברבך

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דורין אברבך a ajouté un commentaire,

CommentaireUsing Built by Zendesk apps

Hi, 

In the last few days we noticed that when we publish a new message sometimes it doesn't get to our agents. What could be the reason? I saw you didn't make any changes since May 2024 so I can't understand the reason for this behavior. 

Afficher le commentaire · Publication le 10 juil. 2024 · דורין אברבך

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דורין אברבך a ajouté un commentaire,

CommentaireUsing legacy AI agent functionality

Hey, https://support.zendesk.com/hc/en-us/articles/4572971586586/comments/4614301298458 is there any updates? 
about getting information from the user in order to use their input as parameters in API request

Afficher le commentaire · Publication le 12 mai 2024 · דורין אברבך

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