Katie Yoder
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Activité totale49
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Votes18
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Abonnements19
Aperçu des activités
Dernière activité effectuée par Katie Yoder-
Katie Yoder a ajouté un commentaire,
Our organization would also benefit from the ability to transfer attachments directly to JIRA. In large part this is because our developers do not have time to search through the ticket chains for...
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Katie Yoder a ajouté un commentaire,
The "reorder fields" option does not seem to be available anymore. Could you please update this page with the correct procedure?
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Katie Yoder a ajouté un commentaire,
This would benefit our group as well. Finding out if an email is blocked our bounced is far too difficult and often gets missed.
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Katie Yoder a ajouté un commentaire,
A monthly report would be great for our team. Less frequently would be workable but not ideal.
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Katie Yoder a ajouté un commentaire,
This would also benefit our team. We are trying to implement a review process for our help articles to ensure content remains up to date and relevant in addition to investigating articles about th...
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Katie Yoder a créé une publication,
Community: Allow agents to reply inline to user comments
As mentioned in Facebook Integration - reply to comment, replying directly to a comment makes it much easier to ensure users see agent responses. I think it would be really beneficial to our users...
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Katie Yoder a ajouté un commentaire,
Thanks Tiann! That's good to know.
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Katie Yoder a ajouté un commentaire,
Is it possible to have a separate sign in page rather than a pop-up? We've had several customer's indicate that they're unable to change their pop-up settings and therefore can't sign in to our su...
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Katie Yoder a ajouté un commentaire,
Pretty pretty PLEASE! There is a lot of overlap between our programs and duplicating articles is becoming a large burden on our staff.
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Katie Yoder a ajouté un commentaire,
We are trying to set up an Answer Bot trigger in a way that allows us to exclude tickets that can't be resolved by the user. What I'd like to do is include additional IF statements in the email bo...